Shipping & Returns
When will my order ship out?
We do our best to process and ship your Soludos at lightning speed, usually 1-2 business days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
How do I track my order?
Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking into your order information. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.
Can I return my order from outside of the US?
Of course! If you don’t love you Soludos, you can return them back to us within 30 days of purchase as long as they are in new, unworn condition, free of damages and in the original packaging. We do not cover the cost of return shipping but you can send your return back to us with whichever carrier you like. Please obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.
How do I return an item?
Please email us with your order number at [email protected] to get started on your return. We will provide you with a return address and RMA form to include in your package that contains your order information so we can credit you upon receipt of your return. Original shipping, duties, taxes, and customs fees are non refundable. We will only reimburse the cost of the merchandise.
Sizing & Care
How do Soludos fit?
Most Soludos fit true to size and are available in US sizes. Due to the nature of our hand stitched shoes, sizing may vary by style. Please check on each product page for sizing recommendations! Your Soludos will also slightly stretch with wear and conform to the shape of your feet.
How long does a pair of Soludos espadrilles last?
Soludos espadrilles are perfect for the summer (or the lucky places that are always summer) but they won’t last forever. There is a 90 day warranty on all orders purchased on Soludos.com. If your Soludos shoes incur any unfortunate damages due to manufacturing within 90 days of the purchase date, we'll be happy to help you get a new pair! For purchases made with other retailers, please reach out to the place of purchase.
Are Soludos waterproof?
Soludos don’t do well in the rain so we recommend you avoid stepping in wet areas. The bottom of our espadrilles, which is made of jute, should never get wet. You can keep them in good shape longer by keeping them dry, especially the soles.
How do I clean my Soludos?
A damp cloth can remove dirt from the cotton upper of your Soludos. We also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet! Please email us for cleaning instructions of your leather Soludos.
How do I update my order?
Unfortunately, we are not able to guarantee order cancellations or changes. Please email us at [email protected] if you need to make a change or cancel your order. Please note, you must contact us within an hour of placing your order. Our orders are processed right away in order to get to you as quickly as possible but we will do our best to help you out!
How do I use a promo code?
You can enter your promo code at checkout. Enter the code exactly how it appears & apply- voila! Promo codes will not apply to sale items unless otherwise specified.
What forms of payments does Soludos accept?
Soludos.com accepts Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, Apple Pay, and Soludos Store Credit.
Does Soludos.com offer price adjustments?
Soludos gladly honors a one-time price adjustment on full-priced merchandise purchased through Soludos.com within seven days of the sale date. Just give us a call or shoot us an email with your order number and we will take care of it! Items not purchased at full price or not purchased through Soludos.com are ineligible for price adjustments. Items purchased using a promo code cannot be price adjusted.
Does Soludos ship internationally?
We do! We currently ship to all countries within Canada, Europe, Australia, and South America. Visit intl.soludos.com to place your order. Shipping costs and carrier options will be available at checkout and are calculated based on your location and weight of order. We do our best to offer you a range of affordable, efficient, and fast options to receive your new Soludos outside of the US.
We are working on shipping worldwide- stay tuned!
How We Make Em
Where are Soludos manufactured?
Soludos are manufactured in our factories in China and Spain. Our production staff routinely visits these factories to ensure safe working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations and working conditions.
What do I do if my product arrived damaged or defected?
We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on www.soludos.com, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.
Have other questions?
Or maybe you just want to say hi! Our team is more than happy to help with any questions you may have. And if you haven't noticed, we got a new look! If something doesn't look right or you are missing information on your account, get in touch with us directly- we're happy to help!
Because we like you
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